Last updated: 22 September 2026

Air Equip respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website or interact with us.

This Privacy Policy has been prepared with regard to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Where applicable, Air Equip aims to handle personal information in accordance with the Australian Privacy Principles and other applicable Australian privacy laws.

1. What Personal Information Do We Collect?

The type of personal information we collect depends on how you interact with us.

We may collect personal information including:

• Your name

• Email address

• Phone number

• Postal or service address

• Information you provide when making an enquiry

• Information about your air conditioning requirements or the services you are interested in

• Information contained in communications you send to us

• Any other information you voluntarily provide to us

We may also collect technical information when you visit our website, such as your IP address, browser type, device information, operating system, referring website, pages visited and information about how you interact with our website.

Where practicable, you may interact with us anonymously or using a pseudonym. However, in some circumstances, we may not be able to provide our services or respond to an enquiry unless you provide the information we require.

2. How Do We Collect Personal Information?

We may collect personal information directly from you when you:

• Submit an enquiry or contact form through our website

• Contact us by phone, email or other means

• Request information about our services

• Engage us to provide services

• Communicate with us about a service or project

• Interact with our website

We may also collect certain technical information automatically when you use our website through cookies and similar technologies.

In some circumstances, we may receive personal information from third parties where permitted by law.

3. How Do We Use Personal Information?

We may collect, hold, use and disclose personal information for purposes including:

• Responding to enquiries and requests

• Providing information about our services

• Preparing quotations and proposals

• Providing and managing our services

• Communicating with you about your service or project

• Managing our business relationship with you

• Improving our website, services and customer experience

• Maintaining the security and functionality of our website

• Managing payments and transactions, where applicable

• Sending marketing communications where permitted by law and where you have consented or where otherwise permitted

• Complying with our legal and regulatory obligations

• Protecting our rights, property and business

• Dealing with complaints, disputes or enquiries

• Any other purpose that you would reasonably expect or that is otherwise permitted or required by law

4. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

These third parties may include:

• Service providers who assist us in operating our business

• Website hosting and technology providers

• Email and communication service providers

• Professional advisers, such as accountants, lawyers and insurers

• Contractors or suppliers involved in providing our services

• Government agencies, regulators or law enforcement bodies where required or authorised by law

We take reasonable steps to ensure that third parties handling personal information on our behalf manage that information appropriately.

5. Overseas Disclosure of Personal Information

Some third-party service providers we use may be located outside Australia or may store or process information outside Australia.

Depending on the services used by Air Equip, personal information may therefore be disclosed to or stored by service providers in Australia or other countries where our technology and service providers operate.

Where relevant, we take reasonable steps to ensure that overseas handling of personal information is consistent with the privacy standards described in this policy and applicable Australian privacy laws.

6. Cookies and Analytics

Our website may use cookies and similar technologies.

Cookies are small files that may be stored on your device when you visit a website. They can help a website recognise your browser, remember preferences and support the functionality of the website.

We may use cookies to:

• Enable website functionality

• Remember preferences

• Understand basic website traffic and usage

• Improve website performance and user experience

• Analyse how visitors interact with our website

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

7. Direct Marketing

We may use your personal information to send you information about our services, offers, updates or other communications where permitted by law, including the Spam Act 2003 (Cth).

Where required, we will only send marketing communications with your consent.

You can opt out of receiving marketing communications at any time by:

• Using the unsubscribe option included in the communication; or

• Contacting us using the details provided below.

We will process your request to unsubscribe within a reasonable period.

8. How Do We Store and Protect Personal Information?

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the nature of the information, security measures may include:

• Secure website hosting

• Access controls

• Password protection

• Security monitoring

• Malware and security scanning

• Regular software and security updates

• Limiting access to personal information to authorised persons where appropriate

However, no method of transmission or electronic storage is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.

9. How Long Do We Keep Personal Information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, comply with legal obligations, resolve disputes, or otherwise as required or permitted by law.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

10. Access to Personal Information

You may request access to personal information that we hold about you, subject to applicable law.

If you would like to access your personal information, please contact us using the contact details below.

We will respond to your request within a reasonable period.

In some circumstances, we may be unable to provide access to certain information where an exception under applicable law applies. If this occurs, we will explain the reasons where we are permitted to do so.

11. Correction of Personal Information

We take reasonable steps to ensure that the personal information we hold is accurate, complete and up to date.

If you believe that information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.

Please contact us using the details below and provide sufficient information to allow us to identify the information requiring correction.

We will consider and respond to your request within a reasonable period.

12. Privacy Complaints

If you believe that Air Equip has handled your personal information in a way that does not align with this Privacy Policy, you may make a complaint to us.

Please contact us using the details below and provide information about your concern so that we can investigate it.

We will acknowledge and investigate privacy complaints and will take reasonable steps to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further guidance.

Further information about privacy is available from the OAIC website.

13. Third-Party Websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend that you review the privacy policy of any third-party website before providing personal information.

14. Children’s Privacy

Our website and services are intended for individuals aged 18 years and older and are not directed towards children.

We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so that we can consider appropriate action.

15. Data Breaches

We take reasonable steps to protect personal information against unauthorised access, disclosure, loss or misuse.

If we become aware of a data breach involving personal information, we will assess and respond to the incident appropriately and, where any applicable legal obligations arise, including under the Notifiable Data Breaches scheme, we will act in accordance with those obligations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable privacy laws.

Any changes will be published on this page.

We recommend checking this page periodically to ensure that you are aware of our current privacy practices.

Last updated: 22 September 2026

17. Contact Us

If you have any questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact us.

Air Equip
Phone:  1300 121 048
Email: [email protected]